Terms and Conditions

Last updated: 15 May 2026

Last updated: 15 May 2026

These Terms govern your use of the Get Patient Consent platform (the "Platform") provided by Get Patient Consent ("we", "us", "our"), the trading name of CSSL Ltd a company registered in company number 03996773. Our registered office is at Sharpe Medical Accounting Ltd, Normanby Gateway, Lysaghts Way, Scunthorpe, South Humberside, England, DN15 9YG.

By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

Important — please read the Clinical Disclaimer below. The Platform helps you document the consent process. It does not provide medical advice and is not a substitute for your professional judgement. Clinical responsibility for the consent process remains with you.

1. Who can use the Platform

The Platform is intended for use by registered healthcare professionals practising in the United Kingdom, and by patients those professionals invite to give consent.

By creating an account you confirm that:

  • You are a healthcare professional registered with an appropriate UK regulator (GMC, GDC, NMC, HCPC, or equivalent), or you are using the Platform under the direct supervision of one
  • You are authorised to obtain consent for the procedures you use the Platform to document
  • The information you provide about yourself is accurate and kept up to date
  • You will comply with your regulator's guidance on consent (e.g. the GMC's Decision making and consent)

2. Early access and beta status

The Platform is currently in MVP / early-access stage. This means:

  • Features may change, be added, or be removed without notice
  • The service is offered without warranty as to availability or fitness for any particular use
  • We may invite feedback and use it (in anonymised form) to improve the Platform
  • Access is by invitation only, via an access token or approved waitlist request

We will give reasonable notice of changes that materially affect how you use the Platform.

3. Accounts and access

You are responsible for:

  • Keeping your sign-in credentials and access tokens secret
  • All activity that takes place under your account
  • Notifying us immediately at security@getpatientconsent.com if you suspect unauthorised access

We may suspend or terminate your account if we reasonably believe it is being used in breach of these Terms or in a way that risks harm to patients, to other users, or to us.

4. Acceptable use

You agree not to:

  • Use the Platform to obtain consent for procedures you are not qualified or authorised to perform
  • Upload content that is unlawful, defamatory, infringing, or harmful
  • Attempt to circumvent security, access another user's data, or reverse-engineer the Platform
  • Use the Platform to send unsolicited marketing to patients
  • Resell or sublicence access without our written agreement

5. Patient data and data protection

When you use the Platform to obtain consent from patients, you (or your organisation) are the data controller for that patient data and we are the data processor. Our processing is governed by these Terms, our Privacy Policy, and any Data Processing Agreement we enter into with you.

You are responsible for:

  • Having a lawful basis to share patient data with us
  • Providing patients with appropriate privacy information about your use of the Platform
  • Ensuring the consent template content you produce is accurate, current, and appropriate for the procedure
  • Responding to patient data subject rights requests

We are responsible for handling the data securely as set out in our Privacy Policy and processing it only on your documented instructions.

6. Clinical Disclaimer

The Platform is a documentation and communication tool. It is not a medical device, it does not make clinical decisions, and it does not provide medical advice.

  • Consent templates, default risk lists, and example wording supplied by the Platform are starting points only. You must review, customise, and verify all clinical content before sending it to a patient.
  • The Platform does not assess whether a patient has capacity, whether they understand what they are consenting to, or whether the proposed procedure is appropriate. Those judgments remain yours.
  • Audit trails, time-on-page metrics, and comprehension checkpoints are evidence, not proof, of understanding. They do not substitute for the dialogue the law requires (see Montgomery v Lanarkshire Health Board [2015] UKSC 11).
  • The Platform may be unavailable due to maintenance, outages, or events outside our control. You must have a fallback process (e.g. paper consent) and not rely on the Platform exclusively for time-critical consent.
  • Any reference to legal standards (such as Montgomery) is general information, not legal advice. If you are uncertain about your duties, consult your defence organisation or solicitor.

You acknowledge that the responsibility for obtaining valid, informed consent rests with you as the treating clinician and (where applicable) your organisation. We accept no liability for clinical decisions made by you or your colleagues.

7. Intellectual property

  • The Platform itself, including the software, design, brand, and our default content templates, is owned by Get Patient Consent Ltd and protected by copyright and other rights.
  • We grant you a non-exclusive, non-transferable, revocable licence to use the Platform during your subscription / access period, for the purposes described in these Terms.
  • Content you create in the Platform (your consent templates, custom risk wording, leaflets you upload, signed consent records) remains yours or your organisation's. You grant us a limited licence to store, process, and display that content as required to provide the service.
  • You may export your data on request, and on termination, in a structured, machine-readable format.

8. Pricing and payment

The Platform is currently offered free of charge under early access. When paid plans launch we will give you reasonable advance notice and a chance to decide whether to continue.

9. Availability and changes

We aim for high availability but do not warrant that the Platform will be uninterrupted or error-free. We may carry out maintenance, occasionally with little notice for urgent security work. We may also modify, suspend, or discontinue features.

10. Liability

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot lawfully be excluded

Subject to the above, to the maximum extent permitted by law:

  • We are not liable for indirect or consequential loss, loss of profits, loss of business, loss of goodwill, or loss arising from clinical decisions made by you or your colleagues.
  • Our total aggregate liability under or in connection with these Terms is limited to the greater of (a) the fees paid by you in the 12 months preceding the claim, or (b) £1,000 per 12-month period.

You agree to keep appropriate professional indemnity insurance covering your use of the Platform.

11. Termination

You may close your account at any time by contacting us. We may suspend or terminate your account if:

  • You materially breach these Terms and do not remedy the breach within 14 days of being asked
  • You use the Platform in a way that risks harm to patients or to others
  • You become insolvent or otherwise unable to continue

On termination we will, on request and within a reasonable period, provide you with an export of your data and then delete it from active systems (subject to legal retention obligations and backup cycles described in our Privacy Policy).

12. Changes to these Terms

We may update these Terms. Material changes will be notified by email to account holders, with at least 30 days' notice where reasonably possible. Continued use of the Platform after the effective date constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except that we may bring proceedings to protect our intellectual property in any jurisdiction.

14. Contact

Privacy Terms hello@getpatientconsent.com
© 2026 Get Patient Consent (trading name of CSSL Ltd).